Privacy Policy

Empire Cleaning Services is a family-owned residential and commercial cleaning company serving Spokane, North Spokane, Spokane Valley, and Post Falls. This policy applies to the information we collect through this website, including our estimate and contact forms.

When you request an estimate or contact us, we may collect:

• Your name and, for businesses, your business and contact name
• Contact details such as your phone number and email address
• The service address and property details you provide (for example square footage, rooms, and how often you'd like service) so we can prepare an estimate and schedule your service
• The contents of any message you send us

We do not collect payment card numbers through these website forms, and we do not sell your personal information.

• To prepare and deliver your cleaning estimate
• To contact you about scheduling and providing your service
• To respond to your questions and requests
• To improve our services and, unless you have opted out, to share occasional offers relevant to recurring cleaning service

We share your information only as needed to run our business — for example, with trusted service providers that help us manage leads, scheduling, and customer communications. These providers are permitted to use your information only to perform services for us. We do not sell or rent your personal information to third parties.

We may disclose information if required by law or to protect our legal rights.

Our estimate form lets you opt out of promotional emails and calls at the time you submit it. You can opt out of marketing messages at any time by replying STOP to a text, using the unsubscribe link in an email, or contacting us directly. Even if you opt out of marketing, we may still contact you about an active estimate or service.

Our website may use cookies and similar technologies to keep the site working and to understand how visitors use it. You can control cookies through your browser settings; disabling them may affect some site features.

We keep the information you provide for as long as needed to deliver your service, maintain our business records, and meet legal obligations, after which we take steps to delete or de-identify it.

We use reasonable administrative and technical safeguards to protect your information. No method of transmission or storage is completely secure, but we work to keep your information safe.

You may request to access, correct, or delete the personal information we hold about you. To make a request, contact us using the details below and we will respond as required by applicable law.

Our services and website are directed to adults. We do not knowingly collect personal information from children under 13.

We may update this policy from time to time. When we do, we will revise the effective date above. Your continued use of our website means you accept the updated policy.

If you have questions about this policy or your information, contact us: